FAQ: Getting Started with MMW
Overview of the Setup Process
This FAQ covers the essential steps for setting up your profile on the MMW platform. Here’s what you’ll need to do:
Complete Your Personal Information
- Upload a profile picture, write your bio, detail your equipment, and upload portfolio images.
Choose Your Services
- Select the services you offer and indicate your years of experience.
Add Your Business Information
- Provide your ABN, bank details, business address, and health fund details if applicable.
Upload Identity and Legal Documents
- Submit your ID, police check, insurance, certifications, and agree to the terms and conditions.
Define Your Service Area
- Choose to receive job notifications based on your current or fixed location.
Set Up Your Schedule and Availability
- Use the scheduling feature to define when you’re available to receive job notifications.
What’s the Next Step?
- Learn about the activation process and how to get help if needed.
Step 1: Complete Your Personal Information
Q: Why do I need to upload a profile picture?
A: Clients prefer knowing who they’re welcoming into their homes. A friendly profile picture helps build trust and makes a great first impression.
Q: What should I include in my bio?
A: Highlight your skills, experience, and any specializations to showcase your expertise to potential clients.
Q: Why is it important to detail my equipment?
A: Letting clients know about the products and tools you use, especially notable brands, can help attract clients who are looking for specific services or quality.
Q: Can I upload images of my previous work?
A: Yes! If you’re a beauty therapist or hair and makeup artist, adding portfolio images can showcase your talents and attract more clients.
Step 2: Choose Your Services
Q: How do I select the services I offer?
A: You can select your services from the provided list. This ensures that you only receive notifications for the services you offer.
Q: Why do I need to select my years of experience?
A: Your experience level helps match you with clients looking for specific expertise, ensuring better job opportunities.
Step 3: Add Your Business Information
Q: What if I don’t have an ABN?
A: If you don’t have an ABN, you can apply for one online for free via the Australian Business Register at the following link: Apply for an ABN.
Q: Why do you need my bank details?
A: We need your bank information to process your weekly earnings and ensure you get paid promptly.
Q: Do I need to provide my business address?
A: If your business location is different from your residential address, it’s important to add it to ensure accurate service area information.
Q: What are health fund details for?
A: If applicable, providing your health fund information allows clients to seek rebates for your services.
Step 4: Upload Identity and Legal Documents
Q: What documents do I need to upload?
A: You need to upload your ID (Driver’s Licence or Passport), a current police check, public liability insurance, and any required certifications. Additional documents can be uploaded as needed.
Q: How do I obtain a National Police Certificate?
A: You can obtain your National Police Certificate by visiting the following link: National Police Certificate.
Q: Why is a police check required?
A: A current police check is necessary to ensure the safety and security of our clients.
Q: Is insurance mandatory?
A: Yes, having a public liability insurance policy is required to use our platform.
Q: Do I need to agree to the terms and conditions?
A: Yes, you must read and agree to our terms and conditions before your account can be activated.
Step 5: Define Your Service Area
Q: How do I set my service area?
A: You can choose to receive job notifications based on your current location or a fixed location. Both options can be active, allowing you to receive job notifications in various areas.
Step 6: Set Up Your Schedule and Availability
Q: How do I manage my availability?
A: Use our scheduling feature to define when you’re available. This ensures you only receive job notifications when you’re free to work.
What’s the Next Step?
Q: What happens after I complete the setup process?
A: Once you’ve completed and uploaded your details and documents, we’ll review and verify them. After confirmation, we’ll activate your account, and you’ll start receiving booking requests.
Q: How will I know if my account is activated?
A: We’ll notify you via email or phone once your account is activated. You can also check your account status on the platform.
Q: Who do I contact if I have questions during the setup process?
A: If you have any questions or inquiries, you can submit a support request ticket through your account on our platform, or you can reach out to us via email.