Prohibited Conduct Policy
1. What types of behavior are considered offensive or harassing on the MMW platform?
Any commentary or conduct that would be deemed offensive, bullying, harassing, and/or discriminatory by a reasonable person is strictly prohibited on the MMW platform.
2. What actions fall under aggressive or confrontational behavior?
Actions that involve using disrespectful, rude, or threatening language or gestures are considered aggressive or confrontational and are not allowed.
3. Is discrimination based on personal characteristics allowed?
No, MMW maintains zero tolerance for discrimination based on personal characteristics, including age, disability, gender identity, marital status, national origin, race, religion, political beliefs, or sexual orientation.
4. Can service providers offer treatments beyond their qualifications?
No, service providers must not offer advice or treatments beyond their qualifications or the services they are authorized to provide on the MMW platform.
5. Is ongoing contact with customers allowed outside the MMW platform?
No, maintaining ongoing contact with customers outside the MMW platform is prohibited to ensure professional boundaries are maintained.
6. What should be done in case of accidental property damage?
In cases of accidental property damage, the incident must be promptly reported to MMW, and repair or cleaning fees may apply.
7. What constitutes sexual harassment or inappropriate conduct?
Any form of sexual harassment or conduct deemed inappropriate is strictly prohibited on the MMW platform.
8. Is it permissible to share personal information of customers or service providers?
No, sharing personal information of customers or other service providers without consent is a violation of MMW's policies.
9. Can service providers misrepresent their qualifications or credentials?
Misrepresenting qualifications or credentials is strictly prohibited and can result in removal from the platform.
10. Are confidentiality agreements with customers mandatory?
Yes, violating confidentiality agreements with customers is against MMW's policies and may lead to disciplinary action.
11. What actions are considered illegal on the MMW platform?
Engaging in any illegal activities while using MMW's platform is strictly forbidden and will result in immediate action.
12. Is it allowed to manipulate reviews or ratings on the MMW platform?
No, falsifying or manipulating reviews or ratings is prohibited and will lead to severe consequences.
13. What should be done if a customer’s preferences or boundaries are ignored?
Ignoring or disregarding customer preferences or boundaries is against MMW's policies and can result in removal from the platform.
14. Can the MMW platform be used for non-professional purposes?
No, the MMW platform should only be used for professional service provision and any other use is prohibited.
Service Fee Management
1. When is a Service Provider entitled to the Service Fee?
A Service Provider is entitled to the Service Fee upon completion of services as per the Agreement, which is considered complete when the designated tasks are finished, and the "complete" button is clicked within the Platform.
2. What happens if a customer cancels a booking within five hours of the scheduled time?
If a customer cancels within five hours before the scheduled Booking, the Service Provider is entitled to the full Service Fee, subject to any applicable Licence Fee payable to MMW.
3. What is the Service Provider entitled to if a customer cancels with at least five hours' notice?
If a customer cancels within twenty-four hours but with at least five hours' notice, the Service Provider is entitled to fifty percent of the Service Fee.
4. What happens if a customer fails to grant access to the property on time?
If the Customer fails to grant access to the Property beyond twenty minutes after the scheduled start time, the Service Provider is entitled to the full-Service Fee.
5. How does MMW handle the collection and disbursement of Service Fees?
MMW collects and holds the Service Fee on behalf of the Service Provider until each Processing Date, at which point the Service Fee is disbursed to the Service Provider’s nominated bank after deducting any applicable Platform Licence Fee.
6. How is the total Service Fee calculated for each Processing Date?
The total Service Fee payable on each Processing Date is based on the total value of tax invoices issued through the Platform for completed bookings during the relevant processing period.
7. What responsibilities does the Service Provider have regarding tax invoices?
The Service Provider must ensure that all legally mandated details for tax invoices issued to Customers are up to date on the Platform.
8. What is MMW’s role in generating tax invoices?
MMW generates tax invoices in the Service Provider’s name and includes the ABN and other legally required details.
9. Can MMW modify the process for collecting and disbursing Service Fees?
Yes, MMW reserves the right to modify the process for collecting and disbursing Service Fees at its sole discretion.
GST and Tax
1. Does the Service Fee include GST?
Yes, the Service Fees already include any applicable GST, and it is the responsibility of the Service Provider to remit any GST owed to their respective government tax agencies.
2. Who is responsible for paying taxes related to the provision of services?
The Service Provider is accountable for paying all taxes related to the provision of services or assessed on any Service Fees under this Agreement.
4. Can MMW charge additional fees for using the Platform?
Yes, MMW reserves the right to charge Customers a booking fee, license fee, or any other applicable fee for using the Platform, with MMW retaining full entitlement to such fees.
Platform Licence Fee
1. What happens if a Service Provider cancels a Booking with more than 24 hours' notice?
If the Service Provider cancels a Booking with more than 24 hours' notice before the scheduled time, they must pay an amount equal to 25% of the Platform Licence Fee on the Processing Date.
2. What if the Service Provider cancels a Booking within 24 hours but with at least five hours' notice?
If the Service Provider cancels within 24 hours but with at least five hours' notice, they must pay 50% of the Platform Licence Fee.
3. What if the Service Provider cancels a Booking within five hours of the scheduled time?
If the Service Provider cancels a Booking within five hours of the scheduled time, they must pay the full Platform Licence Fee on the Processing Date.
4. How does MMW handle the deduction of the Platform Licence Fee?
MMW is authorized to deduct the total Platform Licence Fee from the Service Fee payable to the Service Provider on each Processing Date.
Confidentiality
1. What is considered Confidential Information?
Confidential Information includes any information that is not publicly available and must be kept confidential unless required for performing the Services or as permitted under specific conditions in the Agreement.
2. What are the obligations of the Service Provider regarding Confidential Information?
The Service Provider is obligated to keep all Confidential Information confidential and only disclose it if necessary for performing the Services, or as required by law, and must not misuse or disclose it for any unauthorized purpose.
3. Can the Service Provider use Confidential Information after terminating their relationship with MMW?
No, even after the termination of the relationship with MMW, the Service Provider must continue to protect and refrain from using any Confidential Information obtained during their time on the platform.
4. Are there any exceptions to the obligation to maintain confidentiality?
Yes, the obligation to maintain confidentiality does not apply to information that is publicly available or if disclosure is legally required, provided that reasonable steps have been taken to protect the information.
5. What are the consequences of violating the confidentiality obligations?
Violating confidentiality obligations may result in legal action and termination of the Service Provider's relationship with MMW.
Intellectual Property
1. Who owns the Intellectual Property related to the MMW platform?
All Intellectual Property, including but not limited to trademarks, software, logos, and content on the MMW platform, is owned exclusively by MMW and cannot be used without explicit permission.
2. Can Service Providers use MMW's trademarks or logos?
No, Service Providers are not allowed to use MMW’s trademarks, logos, or any other Intellectual Property without prior written consent from MMW.
3. What happens if a Service Provider creates content while using the platform?
Any content created by the Service Provider while using the platform or providing services may be owned by MMW, and the Service Provider agrees to assign all rights to MMW upon creation.
4. Are Service Providers allowed to modify or distribute MMW's Intellectual Property?
No, Service Providers are prohibited from modifying, distributing, or creating derivative works based on MMW’s Intellectual Property without written permission.
5. What is the policy regarding third-party intellectual property?
Service Providers must not use or incorporate any third-party intellectual property in their services unless they have obtained the necessary rights or licenses to do so.
Data Security
1. How does MMW protect personal and sensitive data?
MMW implements industry-standard security measures to protect the personal and sensitive data of its users, including encryption, secure servers, and restricted access.
2. What responsibilities do Service Providers have in safeguarding customer data?
Service Providers must take reasonable steps to protect any customer data they access and ensure it is used only for the intended purpose and kept secure from unauthorized access.
3. What should be done in the event of a data breach?
In the event of a data breach, the Service Provider must immediately notify MMW and take all necessary steps to mitigate the impact and prevent further unauthorized access.
4. Can Service Providers store customer data outside the MMW platform?
No, storing customer data outside the MMW platform is not allowed unless specifically authorized by MMW under certain conditions.
Termination and Suspension
1. Under what circumstances can MMW terminate a Service Provider's access to the platform?
MMW reserves the right to terminate a Service Provider’s access to the platform for any breach of the terms of the Agreement, including but not limited to violations of prohibited conduct, confidentiality breaches, or failure to comply with service standards.
2. Can a Service Provider terminate their relationship with MMW?
Yes, a Service Provider can terminate their relationship with MMW by providing written notice, but they must comply with all outstanding obligations, including confidentiality and intellectual property rights.
3. What are the consequences of termination for the Service Provider?
Upon termination, the Service Provider will lose access to the MMW platform, and any rights to use MMW's Intellectual Property will immediately cease. Any outstanding Service Fees or Platform Licence Fees will still be due.
4. What actions can lead to the suspension of a Service Provider's account?
Actions that can lead to suspension include, but are not limited to, complaints from customers, violation of platform rules, failure to maintain service standards, or non-compliance with legal requirements.
Dispute Resolution
1. What should a Service Provider do if they have a dispute with MMW?
If a Service Provider has a dispute with MMW, they should first attempt to resolve the issue informally by contacting MMW support. If the issue remains unresolved, formal dispute resolution procedures outlined in the Agreement may be followed.
2. Are disputes between Service Providers and Customers handled by MMW?
MMW may assist in resolving disputes between Service Providers and Customers, but it does not take responsibility for the outcomes. Service Providers are encouraged to communicate clearly and professionally to resolve any conflicts.
3. What methods of dispute resolution are available under the Agreement?
The Agreement may specify methods of dispute resolution such as mediation, arbitration, or legal proceedings, depending on the nature and severity of the dispute.
4. Can a Service Provider continue to use the platform during a dispute?
Depending on the nature of the dispute, MMW may allow the Service Provider to continue using the platform, or it may suspend access until the dispute is resolved.
Governing Law and Jurisdiction
1. What law governs the MMW Agreement?
The Agreement between MMW and the Service Provider is governed by the laws of the jurisdiction specified in the Agreement, typically the region where MMW operates.
2. Where will disputes be resolved if legal action is necessary?
If legal action is required to resolve a dispute, it will be handled in the courts of the specified jurisdiction in the Agreement.
Amendments to the Agreement
1. Can the terms of the MMW Agreement be amended?
Yes, MMW reserves the right to amend the terms of the Agreement. Any amendments will be communicated to the Service Providers, and continued use of the platform after the amendment constitutes acceptance of the new terms.
2. How will Service Providers be notified of changes to the Agreement?
Service Providers will be notified of changes to the Agreement via email or through a notification on the platform. It is the responsibility of the Service Providers to review these changes from time to time.
3. What if a Service Provider does not agree with the amendments?
If a Service Provider does not agree with the amendments, they have the option to terminate their relationship with MMW. Continued use of the platform after the amendment indicates acceptance of the changes.
Miscellaneous
1. What happens if a part of the Agreement is deemed unenforceable?
If any part of the Agreement is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
2. Is there a waiver for any breach of the Agreement?
Failure to enforce any provision of the Agreement or to act upon a breach does not constitute a waiver of MMW’s rights to enforce the terms at a later date.
3. How can Service Providers contact MMW for support or inquiries?
Service Providers can contact MMW for support or inquiries via the platform's support center or by emailing the support team directly. Contact details are typically provided in the Agreement or on the platform.
4. Can a Service Provider transfer their rights under the Agreement to another party?
No, Service Providers cannot transfer or assign their rights or obligations under the Agreement to another party without the prior written consent of MMW.
5. Does the Agreement include the entire understanding between MMW and the Service Provider?
Yes, the Agreement constitutes the entire understanding between MMW and the Service Provider, superseding all prior discussions, agreements, or understandings.