MMW – Account Deletion
How to delete my MMW account
To delete your MMW account (for both Customer and Provider ) by Mobile Massage and Wellness, please follow the instructions below.
What Account Deletion Means
Before proceeding, please understand that deleting your account will:
Permanently remove your personal data from our systems
Cancel any upcoming bookings (for customers) or assigned appointments (for providers)
Remove your access to booking history and transaction records
This action is permanent and cannot be undone
How to Delete Your Account
Method 1: In-App Deletion
Open the MMW app
Go to the menu → Delete My Account
Follow the confirmation prompts
You will receive a confirmation email once processing is complete
Method 2: Email Request
If you cannot access the app, Please Contact us
Please include in your email:
Your registered email address
Your full name
Whether you use the Customer or Provider app
Reason for deletion (optional, but helps us improve)
Processing Time
Account deletion requests are processed within 7 business days.
Frequently Asked Questions
How will I know when my account is deleted?
We’ll send a confirmation email once the process is complete.
Will my booking history be completely erased?
Yes, all your personal data and history will be permanently deleted.
What if I have upcoming bookings?
Please cancel any upcoming appointments before deleting your account, as deletion will automatically cancel future bookings.
Can I recover my account after deletion?
No, account deletion is permanent and cannot be reversed.
Need help? Contact us
MMW - Account Deletion
How to delete my MMW account
What Account Deletion Means
Before proceeding, please understand that deleting your account will:
Permanently remove your personal data from our systems
Cancel any upcoming bookings (for customers) or assigned appointments (for providers)
Remove your access to booking history and transaction records
This action is permanent and cannot be undone
How to Delete Your Account
Method 1: In-App Deletion
Open the MMW app
Go to the Menu → Delete My Account
Follow the confirmation prompts
You will receive a confirmation email once processing is complete.
Method 2: Email Request
If you cannot access the app, Please Contact us
Please include in your email:
Your registered email address
Your full name
Whether you use the Customer or Provider app
Reason for deletion (optional, but helps us improve)
Processing Time
Account deletion requests are processed within 7 business days.
Frequently Asked Questions
How will I know when my account is deleted?
Will my booking history be completely erased?
What if I have upcoming bookings?
Can I recover my account after deletion?
Need help? Contact us