Privacy Policy – FAQ

General Privacy Questions

1. What is MMW’s Privacy Policy?

   • MMW’s Privacy Policy outlines how we collect, use, disclose, and secure your personal information when you use our website, platform, or apps.

2. What is the scope of this Privacy Policy?

   • This Privacy Policy applies to all personal information collected through our website, platform, and apps, as well as other interactions with MMW.

3. How do I agree to the Privacy Policy?

   • By accessing and using our website, platform, or apps, you agree to the terms of our Privacy Policy.

4. Who can I contact if I have questions about the Privacy Policy?

   • You can contact us at info@mobilemassageandwellness.com.au if you have any questions or concerns.

Personal Information Collection

5. What personal information does MMW collect?

   • We collect basic information like your name, phone number, address, and email address, as well as any other personal information you voluntarily provide.

6. Why does MMW collect my personal information?

   • We collect your personal information to facilitate connections between you and service providers, process bookings, and provide updates or additional services.

7. How does MMW collect my personal information?

   • Personal information is collected when you interact with us electronically, in person, or when you access our website.

8. Does MMW collect information from other sources?

   • We may collect additional information that you provide at other times, such as through feedback, surveys, or communication with us.

Use of Personal Information

9. How does MMW use my personal information?

   • We use your personal information to provide services, send updates, improve our offerings, and for marketing purposes.

10. Can I opt-out of marketing communications?

    • Yes, you can opt-out of marketing communications at any time by following the instructions provided in the communication or by contacting us.

11. Does MMW use my personal information for any other purposes?

    • We may use your personal information to improve our services, understand your needs better, and contact you about our services.

Disclosure of Personal Information

12. Will MMW share my personal information with third parties?

    • We do not sell your personal information. However, we may share it with employees, agents, or subcontractors as necessary to provide services.

13. Under what circumstances will MMW disclose my personal information?

    • We may disclose your information if required by law, for legal proceedings, to protect MMW’s rights, or during a change of business control.

14. How does MMW ensure third parties handle my information properly?

    • We require third parties to adhere to our Privacy Policy when handling your personal information.

15. What happens to my personal information if MMW undergoes a change of control?

    • In the event of a business sale or transfer, your information may be transferred to the new owner, under confidentiality agreements.

Security of Personal Information

16. How does MMW secure my personal information?

    • We have physical, electronic, and managerial procedures in place to safeguard your personal information from unauthorized access, misuse, or disclosure.

17. Is my information completely secure when transmitted over the internet?

    • While we take steps to secure your information, transmission over the internet carries risks, and we cannot guarantee complete security.

18. What should I do if I suspect a data breach?

    • Contact us immediately at info@mobilemassageandwellness.com.au if you suspect a breach.

Accessing and Correcting Personal Information

19. Can I access the personal information MMW holds about me?

    • Yes, you can request details of the personal information we hold by emailing us at info@mobilemassageandwellness.com.au.

20. What if I find errors in the information MMW holds about me?

    • You can request corrections to your personal information by contacting us.

21. Are there any circumstances where MMW might refuse my request to access my information?

    • In certain circumstances, defined by the Privacy Act, we may have the right to refuse your request.

Sensitive Information

22. What is sensitive information?

    • Sensitive information includes details about an individual’s health, among other things.

23. How does MMW handle sensitive information?

    • We handle sensitive information with caution and use it only with your consent, where required by law, or for the purpose for which it was collected.

24. Can I control the use of my sensitive information?

    • Yes, you can control the use of your sensitive information by giving or withholding consent.

Cookies and Pixels

25. What are cookies and how does MMW use them?

    • Cookies are small files stored on your web browser to track your browsing history. We use them to analyze website traffic and improve your experience.

26. Can I disable cookies on MMW’s website?

    • Yes, you can disable cookies by adjusting your browser settings, but this may limit your experience on our website.

27. Does MMW use pixels for advertising?

    • Yes, we may use pixels for serving relevant ads through third-party services like Google AdWords and Facebook.

Changes to the Privacy Policy

28. How will I know if MMW updates the Privacy Policy?

    • We may update the Privacy Policy from time to time. We recommend checking our website periodically for any changes.

29. What should I do if I disagree with an update to the Privacy Policy?

    • If you disagree with any updates, you should stop using our services and contact us for further assistance.

30. How can I stay informed about changes to the Privacy Policy?

    • Regularly review our Privacy Policy on the website to stay informed about any changes.